These terms and conditions (“Terms”) govern your access to and use of the website www.organicc.co.uk (“Website”) operated by Bob Mann Ltd (“we”, “us” or “our”). The Website provides information about our products and services, as well as an online store where you can purchase organic and natural skincare, Bodycare and haircare products (“Products”).
Please read these Terms carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.
We may change or update these Terms from time to time without prior notice. You should check these Terms regularly to ensure that you are aware of any changes. Your continued use of the Website after any changes to these Terms will constitute your acceptance of such changes.
Orders and Payments
You can place an order for Products through the Website by following the instructions on the checkout page. You will need to provide us with certain information, such as your name, email address, delivery address, phone number and payment details. You are responsible for ensuring that the information you provide is accurate and complete.
By placing an order, you make an offer to purchase the Products subject to these Terms. We reserve the right to accept or reject your order at our sole discretion. We will confirm our acceptance of your order by sending you an email with your order details and a tracking number. A contract between us will only be formed when we send you this email.
The prices of the Products are displayed on the Website and are inclusive of VAT (where applicable). We may change the prices of the Products at any time without notice. The price that applies to your order is the price that is displayed on the Website at the time you place your order.
You can pay for your order using one of the payment methods available on the Website, such as credit card, debit card or PayPal. You must pay for your order in full before we dispatch it. You authorise us to charge your chosen payment method for the total amount of your order (including any applicable delivery charges).
We use third-party payment processors to process your payments securely. We do not store or have access to your payment details. You are responsible for ensuring that your payment details are valid and up to date. You should also review the terms and conditions and privacy policies of the payment processors before using their services.
Delivery and Returns
We will deliver your order to the delivery address that you provide when placing your order. We aim to dispatch your order within 2 working days of receiving it, subject to availability of stock. Delivery times may vary depending on your location and other factors beyond our control.
We offer free delivery on orders over £30 within the UK. For orders under £30, we charge a flat rate of £3.95 for delivery within the UK. For international orders, we charge a flat rate of £9.95 for delivery outside the UK. You are responsible for any customs duties, taxes or fees that may apply to your order.
If you are not satisfied with your order, you can return it to us within 14 days of receiving it for a full refund or exchange, subject to the following conditions:
- The Products must be unused, unopened and in their original packaging.
- You must include a proof of purchase, such as your order confirmation email or invoice.
- You must contact us before returning your order to obtain a return authorisation number.
- You must return your order at your own cost and risk, using a tracked delivery service.
- You must ensure that your return package is adequately packed and labelled.
We will process your refund or exchange within 14 days of receiving your return package. We will refund you using the same payment method that you used to pay for your order. We will not refund any delivery charges that you paid for your order.
If you receive a faulty, damaged or incorrect Product, please contact us as soon as possible with a photo and description of the problem. We will arrange for a replacement or refund at our expense.
Product Information and Availability
We try to ensure that the information on the Website about our Products is accurate and up to date. However, we do not guarantee that this information is error-free, complete or reliable. The images of the Products on the Website are for illustrative purposes only and may not reflect their actual appearance, colour or size.
We try to ensure that our Products are always in stock and available for delivery. However, we do not guarantee that this is always the case. If any Product that you order is out of stock or unavailable for any reason, we will inform you by email and offer you an alternative Product, a backorder or a refund.
Intellectual Property Rights
We own or have a licence to use all intellectual property rights in the Website and the Products, including but not limited to the trademarks, logos, designs, images, text, graphics, audio, video and software. You acknowledge and agree that these intellectual property rights are protected by law and that you have no right to use them without our prior written consent.
You may access and use the Website and the Products for your personal, non-commercial use only. You may not copy, reproduce, distribute, modify, create derivative works from, display, perform, publish, transmit or otherwise exploit the Website or the Products for any other purpose without our prior written consent.
You may not use any automated means or devices to access, scrape, crawl or monitor the Website or the Products. You may not interfere with or disrupt the operation of the Website or the Products or attempt to gain unauthorised access to them.
Disclaimer of Warranties and Limitation of Liability
The Website and the Products are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, about the Website or the Products, including but not limited to their quality, suitability, accuracy, reliability, availability, security or performance. To the fullest extent permitted by law, we disclaim all warranties and conditions, whether statutory or otherwise.
We are not liable for any loss or damage arising from your use of or inability to use the Website or the Products, whether direct or indirect, incidental or consequential, special or exemplary. This includes but is not limited to any loss of profit, revenue, data, goodwill or reputation. To the fullest extent permitted by law, we exclude all liability for any such loss or damage.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of statutory duty or any other liability that cannot be excluded or limited by law.
You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses (including legal fees) arising from your breach of these Terms or your use of the Website or the Products.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising from these Terms or your use of the Website or the Products.
If you have any questions or comments about these Terms or your use of the Website or the Products, please contact us by:
- Email: Contact@organicc.co.uk
We will do our best to resolve any issues that you may have.