Please read this policy carefully and contact us if you have any questions or concerns.
What information do we collect?
We collect information that you provide to us voluntarily when you create an account, place an order, subscribe to our newsletter, enter a competition, fill in a form, leave a review or contact us. This information may include:
– Your name and contact details (email address, phone number, postal address)
– Your payment details (card number, expiry date, security code)
– Your order details (products, quantities, prices, delivery options)
– Your preferences and interests (skin type, allergies, favourite products)
– Your feedback and opinions (reviews, ratings, comments)
We also collect information that is automatically generated when you browse our website or interact with our emails. This information may include:
– Your IP address and device information (browser type, operating system, screen resolution)
– Your location and time zone
– Your browsing history and behaviour (pages visited, links clicked, time spent)
– Your cookie preferences and settings
You can manage your cookie preferences and settings through your browser or device. You can also opt out of receiving marketing emails from us at any time by clicking on the unsubscribe link at the bottom of each email.
How do we use your information?
We use your information for various purposes, such as:
– To process and fulfil your orders and payments
– To communicate with you about your orders, deliveries and returns
– To provide you with customer service and support
– To send you newsletters, offers and promotions that may interest you
– To personalise your shopping experience and recommend products that suit you
– To improve our website, products and services
– To conduct market research and analysis
– To comply with our legal obligations and protect our rights
How do we share your information?
We do not sell or rent your information to third parties for their own marketing purposes. We only share your information with third parties that help us to provide our services to you, such as:
– Delivery partners that deliver your orders to your address
– Payment processors that process your payments securely
– Marketing platforms that send you emails on our behalf
– Analytics tools that measure and improve our website performance
– Security tools that protect our website from fraud and abuse
We may also share your information with third parties if we are required by law or if we believe that it is necessary to protect our rights or the rights of others.
How do we protect your information?
We take appropriate measures to protect your information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:
– Using secure servers and encryption technologies
– Implementing access controls and password policies
– Conducting regular backups and audits
– Providing training and guidance to our staff
However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for keeping your account details and password confidential.
How long do we keep your information?
We keep your information for as long as necessary to fulfil the purposes for which we collected it. The retention period may vary depending on the type of information and the legal obligations that apply to it.
When we no longer need your information, we will delete it or anonymise it in accordance with our data retention policy.
What are your rights?
You have certain rights regarding your information under applicable laws. These rights include:
– The right to access your information and request a copy of it
– The right to correct or update your information if it is inaccurate or incomplete
– The right to delete or erase your information if it is no longer needed or if you withdraw your consent
– The right to restrict or limit the processing of your information in certain circumstances
– The right to object to the processing of your information for certain purposes
– The right to withdraw your consent at any time where we rely on it
– The right to receive your information in a portable format or transfer it to another provider
– The right to complain to a supervisory authority if you are unhappy with how we handle your information
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable time frame and in accordance with the law.
How to contact us?
– Email: firstname.lastname@example.org